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ARPA × margin ÷ churn = LTV

SaaS Unit Economics Calculator: LTV & CAC

Check whether each customer is worth what it costs to win. Four inputs give you lifetime value, LTV:CAC and how many months it takes to earn back acquisition spend.

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US dollar

Monthly recurring revenue divided by paying customers.

Revenue minus hosting, support and other direct costs, as % of revenue.

Sales and marketing spend in a period ÷ new customers won in that period.

LTV:CAC ratio
2.6 : 1
Customer lifetime value (LTV)
€3,168
CAC payback period
15.2 months
Average customer lifetime
40.0 months
Gross profit per account
€79.20/ month
Annual churn equivalent
26.2%

Positive, but thin: little room for rising acquisition costs.

LTV = ARPA × gross margin ÷ monthly churn. Payback = CAC ÷ (ARPA × gross margin).

A ratio around 3:1 and a payback well under 12–18 months are widely used rules of thumb, not laws. They vary by market, contract length and growth stage.

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How it works

  1. Enter your average monthly revenue per paying account (MRR ÷ customers).
  2. Add your gross margin and monthly customer churn rate.
  3. Enter the customer acquisition cost: sales and marketing spend divided by new customers in the same period.
  4. Read LTV, LTV:CAC and CAC payback. Try different churn values to see how sensitive the result is.

FAQ

How do you calculate LTV for a SaaS business?

A common simple formula is ARPA × gross margin ÷ monthly churn rate. With €99 ARPA, 80% gross margin and 2.5% monthly churn, LTV is about €3,168.

What is a good LTV:CAC ratio?

Around 3:1 is the most widely quoted rule of thumb. Below 1:1 you lose money on every customer; far above 5:1 can mean you are under-investing in growth.

How do you calculate CAC payback period?

Divide CAC by the monthly gross profit per customer (ARPA × gross margin). €1,200 CAC and €79.20 monthly gross profit give a payback of about 15 months.

Why does churn have such a big effect on LTV?

Average lifetime is 1 ÷ churn, so halving churn doubles lifetime and LTV. Small errors in the churn estimate therefore change the result a lot, especially for young startups with little data.

Should LTV use revenue or gross margin?

Using gross margin is more conservative and closer to the cash a customer really contributes. Revenue-based LTV looks larger but overstates what you can afford to spend on acquisition.